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Compensation Guide

Call CVI's 24/7 hotline:

1900 9456


1. Notice of accident

1. Accident notification When an accident arises causing loss of life and property to a third party, please notify CVI immediately via the 24/7 customer service hotline: 1800 9456.

In all cases, after an accident, please contact the police for accident handling procedures..

2. Claim file

A claim for auto civil liability insurance includes:

  • Notice of accident and claim (Appendix 7)
  • Document relating to vehicle, driver (vehicle registration, driver's license, identity card or driver's passport or other identification, insurance certificate);
  • Documents proving human damage (Certificate of injury, Certificate of discharge, Certificate of surgery, Record of medical records, Certificate of death in case of death);
  • Proof of property damage (Valid invoices and documents for property repair at facility designated by the insurance company or with CVI's approval, Proof of expenses reasonable necessary to minimize the loss or act as CVI's instructions);
  • Copies of documents of the competent authority about the accident (Record of scene examination, Record of scene, record of accident investigation, Notice of preliminary results of the initial investigation about the accident, Other related documents (if any), ...).

3. Compensation settlement of CVI

Within 05 (five) days from the date of the accident (except for force majeure), you must send a written notice according to Form of Accident Notice and Claim Form (Appendix 7) for CVI.

Within 15 (fifteen) days from the date of receipt of a complete claim file is the responsibility of the vehicle owner and 30 (thirty) days in the case of a verification of the record, CVI will proceed. compensate you.

In case of refusing compensation, CVI will notify you in writing of the reasons for refusal within 30 (thirty) days after receiving a complete and valid application.


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