GUIDANCE ON COMPENSATION FOR AUTOMOBILE INSURANCE - CVI AUTOCARE
PROMOTION:
Cambodia - Vietnam Insurance PLC is offering up to 50% discount on total Auto Insurance premiums for online insurance purchases.
This discount has been directly reduced by us when you Charge & order
Download Forms
MOTOR VEHICLE CLAIM PROCEDURE
OUR CLAIM PROCEDURE - EASY AS 1, 2, 3!
Step 1
In the event of claim, immediately within 24 hours notify to Claims Department as soon as possible via
Hotline : (855) 97 5 911 911 Fax no. : (855) 23 215 505 - (855) 77 333 688
Office Tel : (855) 23 212 000 Email : claim@cvi.com.kh
- To enable us to assist you promptly, please provide our claim surveyor the following information:
- Insurance Policy Number;
- Vehicle Plate Number;
- Time, date and place of the accident;
- How the accident happened and any other party involved.
- A report must also be lodged to the Police Authority if it involves the third party’s loss
- Written notice by giving circumstances, nature and extent of loss/damage must be forthwith submitted to CVI.
- Preserve any evidence of loss/damage for investigation purposes.
Step 2
For the prompt claims process, please submit the following documentation without any delay:
- Duly Completed Motor Vehicle Claim Form
- Certificate of Insurance
- Vehicle Registration Card
- Driving License
- Identity Card or Passport
- Certificate of Vehicle Technical Inspection
- Police Report
- Quotation for Repair/Replacement (If any)
- ID/Passport, Family book, Employment contract of the Insured (in the case of the accidental death)
- An original or certified copy of the Death Certificate/Cremation Certificate (in the case of the accidental death)
- Medical Report/Certificate, Medical Receipts/invoices, Lab Test Report, Echo Result, X-ray, and prescription of the Insured/Driver/Passengers (Applicable to Authorized Driver and Passenger Liability Benefit)
- Other supporting documents reasonably required by us
Step 3
- In case of valid claim, the claim payment will be settled directly with our Panel Garages or Third Party. However, in the case of invalid claim, we shall send you a Repudiation Letter within 7 business days from the date of full completion of claims documents.
CONCLUSION
We will take all reasonable steps to settle a valid claim promptly.
![Comprehensive guide to auto insurance claims](uploads/global.jpg)
Call CVI's 24/7 call center:
0975 911 911
View details: