GUIDANCE ON COMPENSATION FOR AUTOMOBILE INSURANCE - CVI AUTOCARE

PROMOTION:

Cambodia - Vietnam Insurance PLC is offering up to 50% discount on total Auto Insurance premiums for online insurance purchases.

This discount has been directly reduced by us when you Charge & order

MOTOR VEHICLE CLAIM PROCEDURE

Step 1

In the event of claim, immediately within 24 hours notify to Claims Department as soon as possible via

Hotline : (855) 97 5 911 911 Fax no. : (855) 23 215 505 - (855) 77 333 688

Office Tel : (855) 23 212 000 Email : claim@cvi.com.kh

To enable us to assist you promptly, please provide our claim surveyor the following information:
Insurance Policy Number;
Vehicle Plate Number;
Time, date and place of the accident;
How the accident happened and any other party involved.
A report must also be lodged to the Police Authority if it involves the third party’s loss
Written notice by giving circumstances, nature and extent of loss/damage must be forthwith submitted to CVI.
Preserve any evidence of loss/damage for investigation purposes.

Step 2

For the prompt claims process, please submit the following documentation without any delay:

Duly Completed Motor Vehicle Claim Form
Certificate of Insurance
Vehicle Registration Card
Driving License
Identity Card or Passport
Certificate of Vehicle Technical Inspection
Police Report
Quotation for Repair/Replacement (If any)
ID/Passport, Family book, Employment contract of the Insured (in the case of the accidental death)
An original or certified copy of the Death Certificate/Cremation Certificate (in the case of the accidental death)
Medical Report/Certificate, Medical Receipts/invoices, Lab Test Report, Echo Result, X-ray, and prescription of the Insured/Driver/Passengers (Applicable to Authorized Driver and Passenger Liability Benefit)
Other supporting documents reasonably required by us

Step 3

In case of valid claim, the claim payment will be settled directly with our Panel Garages or Third Party. However, in the case of invalid claim, we shall send you a Repudiation Letter within 7 business days from the date of full completion of claims documents.

CONCLUSION

We will take all reasonable steps to settle a valid claim promptly.

Comprehensive guide to auto insurance claims

Call CVI's 24/7 call center:

0975 911 911