Charge & Order

GUIDANCE FOR COMPLETE HEALTH INSURANCE

In any case, you need help with compensation?

Contact compensation

Call the website's 24/7 hotline:

0975 911 911

 

Where can I get medical treatment?

You can choose to get medical treatment at any legal medical facility within the territory of Vietnam.

A legal medical facility is a legal medical facility that is accredited by the state and that guarantees the following:

  • Capabilities and means of diagnosis, treatment and / or surgery;
  • Facilitate each patient's inpatient, daily wellness and / or outpatient treatment;
  • Not a private physician clinic (including dental clinic) that is not licensed to operate;
  • Not a clinic, commune or ward health center, or medical institution (except for normal delivery);
  • Is not a resting or nursing facility or a special facility for the elderly, or for the treatment of alcohol, drugs or other drugs or for the treatment of mental disorders, leprosy, except for the treatment of diseases and injuries covered by these facilities.

How is timeout to apply?

If you buy insurance during the first year, CVI will apply a waiting period (the period during which if an insured event arises, the insured person will not be reimbursed for the benefit. The waiting period is calculated from the effective date of the insurance policy to the time the insured is entitled to benefits for that insured event and is applied differently for each insured event) as follows:

  • 30 days : For general medical examination (including dentistry);
  • 6 months or 1 year: With a chronic illness; Availability depends on each disease group detailed in the coverage rule;
  • Pregnancy: Normal delivery or caesarean section: 1 year; 280-day maternity complications; Ectopic pregnancy 90 days.

If you purchase insurance continuously from the 2nd year onwards, the waiting times mentioned above will not be applied.

What should I do if I want to be guaranteed by CVI for hospital fees (not to pay)?

Hospital fee guarantee: When you go for medical examination and treatment at CVI affiliated medical facilities, you are guaranteed hospital fees by CVI and do not have to pay for the part of the cost of the insurance limit you have purchased.

List Medical facilities affiliated with CVI have some that guarantee only inpatient treatment, some only guarantee outpatient examination. You should carefully review this list before going to the doctor.

Implementation steps:

  • When you come for medical examination and treatment, you give your insurance card and ID card to the reception department or the insured patient reception department of the Medical Facility. If the child is examined, it is necessary to have a copy of the child's birth certificate with the photo ID of the parent submitted to the health facility.
  • Medical facility will contact CVI to confirm your insurance information.
  • During medical examination and treatment, the medical facility will actively contact CVI to confirm the costs incurred by CVI to be paid.
  • Medical facilities may require you to pay additional costs if the total cost of medical examination and treatment exceeds the limit of the insurance plan you have purchased.
  • Medical facilities require you to sign for certification of relevant documents to complete the Insurance Claim Dossier and send it to CVI.

Note:

  • If you have an outpatient visit, the hospital will guarantee immediately for your treatment.
  • If you are for inpatient treatment, the Hospital will sponsor you within 24 hours from receipt.

If you go to a medical facility that is not affiliated with CVI?

When providing medical treatment at medical facilities not affiliated with CVI:

  • You must prepay your medical care costs .
  • You can make a CVI claim to send CVI to you .

CVI claims file:

  • Insurance claim form;
  • Copy of Identity Card for Adults;
  • Copy of the Birth Certificate for the minor, with a copy of the Identity Card of the legal guardian (usually the parent or authorized person);
  • Medical documents include:
    • Medical examination book / medical examination form, indications / diagnostic imaging results, tests, prescriptions ... (in case of outpatient examination); The dental treatment sheet must show details of the teeth being treated and the method of treatment (in the case of dental treatments);
    • Certificate of discharge (in case of hospitalization), certificate of surgery (in case of surgery), post-discharge prescription (if applicable).
  • Financial documents (original required) include:
    • Receipts for collection of hospital fees, financial invoices, specific invoices issued in accordance with regulations of the Ministry of Finance and the Department of Taxation (for example: invoice for drug purchase, invoice for testing, photocopying, ...);
    • Receipts, receipts, retail invoices: for charges below the current regulations of the Ministry of Finance, financial invoices are not required.
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  • An accident report with confirmation of the person in charge of the workplace or the local government or police where the accident took place (in case of an accident). Vehicle registration and driver's license in case the Insured Person has an accident while driving a motor vehicle over 50cc.
  • Death certificate and legal confirmation of inheritance (in case of death);
  • Other relevant documents as required by CVI.

Some notes when filing insurance claims:

  • Insurance claim documents are proof of your entire treatment history, so you should pay attention to collect enough medical and financial documents for each item. treatment I had to perform at a medical facility.
  • The bills and vouchers of the medical facility must include the name and signature of the doctor, the information of the person being treated, details of items of treatment and the date of treatment. The prescription must clearly state the drug name; the drug bill must clearly state the unit price, the total price, specify the correct quantity, the name of the drug as prescribed by the doctor and have signs of the drug ...
  • On financial invoices clearly state your name and address (not including CVI's name, address and tax code).
  • Medical facilities can include many items of your treatment into one financial bill, please note carefully check each item in the bill to avoid being understated.
  • Some medical facilities only issue receipts for certain categories of expenses under VND 200,000, CVI still accepts receipts. However, the medical facility must be legal and capable of issuing invoices.
  • Insurance claim documents You keep all in an envelope or bag, on the side clearly listing each item in the record.
  • All claims You must send original to us. In case you need to get back the originals of medical documents such as: Examination book, test results, scans, please indicate on the top of the dossier the items that need CVI to return the originals. Note: Financial documents we do not return because we have to use them as input documents when paying your insurance premiums .
How does CVI process your claim?
  • Upon receiving the documents you send, CVI will check the profile, if the profile is missing or has inaccurate points, CVI will contact you again to request additional documents to complete.
  • After you complete your profile, within 15 working days, CVI will process your application and pay your insurance premium. Before paying the premium, CVI will send an email to notify the compensation plan, if you accept it, CVI will transfer the payment.

Where to send a claim?

Note: Please submit your application directly at our receiving location or send a secure delivery to avoid the loss of original and important documents.

The sample envelope is as follows:

From:
{Specify your name, mobile number}

 

 

 

HEALTH INSURANCE CLAIM DOCUMENTS

 

 

To: [Clue to receive]
[Address]

  
Our unit and contact point to receive claims records are in the list below. You can send claims to any unit that is most convenient for you.


Stt

Unit information

Reception clue

1

CAMBODIA - VIETNAM INSURANCE PLC (HEAD OFFICE)

Compensation Assessment Board

 

Address: 8th Floor, No. 398, Monivong Blvd., Sangkat Beoung Keng Kang I, Khan Chamkarmon, Phnom Penh, Cambodia

 

 

ĐT: (023) 212 000; Fax: (023) 215 505; Email: info@cvi.com.kh

 

 

 

 

2

CÔNG TY BẢO HIỂM BIDV HÀ NỘI

Phòng Giám định bồi thường

 

Địa chỉ: 46-48 Bà Triệu, Hoàn Kiếm, Hà Nội

 

 

ĐT: 024 3932 8888; Fax: 024 3932 8077

 

 

 

 

3

CÔNG TY BẢO HIỂM BIDV SÀI GÒN

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 8, Tòa nhà số 472 Nguyễn Thị Minh Khai, Quận 3, Tp Hồ Chí Minh.

 

 

ĐT: 028 38 303 000; Fax: 028 38 302 000; Email: CVI.sg@bidv.com.vn

 

 

 

 

4

CÔNG TY BẢO HIỂM BIDV THĂNG LONG

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 6, tòa nhà Hapulico Complex, số 01 Nguyễn Huy Tưởng, Thanh Xuân, TP Hà Nội

 

 

ĐT: (024) 6664 1188; Fax: (024) 6664 1155; Email: CVI.tl@bidv.com.vn

 

 

 

 

5

CÔNG TY BẢO HIỂM BIDV ĐÔNG ĐÔ

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 13 Tòa nhà BITC, Lô C1C, Phố Duy Tân, Phường Dịch Vọng, Quận Cầu Giấy, TP Hà Nội

 

 

ĐT:024 6 268 2255; Fax: 024 6 268 2233; Email: CVI.dd@bidv.com.vn

 

 

 

 

6

CÔNG TY BẢO HIỂM BIDV ĐÔNG BẮC

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 4, Tòa nhà Trung Thành Plaza, Số 10 Nguyễn Đăng Đạo, TP. Bắc Ninh, Tỉnh Bắc Ninh

 

 

ĐT: 0222 6250 038; Fax:

 

 

 

 

7

CÔNG TY BẢO HIỂM BIDV VĨNH PHÚC

Phòng Giám định bồi thường

 

Địa chỉ: Số 1, Đường Lý Bôn, Phường Ngô Quyền, Tỉnh Vĩnh Phúc

 

 

ĐT: 0211 6252 526; Fax: 0211 6252 566

 

 

 

 

8

CÔNG TY BẢO HIỂM BIDV THÁI NGUYÊN

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 7, số 653, Đường Lương Ngọc Quyến, Phường Phan Đình Phùng, thành phố Thái Nguyên, tỉnh Thái Nguyên;

 

 

ĐT: 0280 3656 858; Fax: 0280 3656 838

 

 

 

 

9

CÔNG TY BẢO HIỂM BIDV HẢI PHÒNG

Phòng Giám định bồi thường

 

Địa chỉ: Tòa nhà Thành Đạt 1, Số 3 Đường Lê Thánh Tông, Phường Mây Tơ, Q. Ngô Quyền, TP Hải Phòng

 

 

ĐT: 0225 3747 373; Fax: 0225 3747 727; Email: CVI.hp@bidv.com.vn

 

 

 

 

10

CÔNG TY BẢO HIỂM BIDV QUẢNG NINH

 

 

Địa chỉ: Số 88- Lê Thánh Tông - Phường Hồng Gai - TP Hạ Long -Tỉnh Quảng Ninh

Phòng Giám định bồi thường

 

ĐT: 0203 3518 338; Fax: 0203 3518 118

 

 

 

 

11

CÔNG TY BẢO HIỂM BIDV HẢI DƯƠNG

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 5-6, 115 Trần Hưng Đạo, thành phố Hải Dương

 

 

ĐT: 0220 3837 779; Fax: 0220 3837 778

 

 

 

 

12

CÔNG TY BẢO HIỂM BIDV BẮC BỘ

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 5 Toà nhà BIDV Nam Định, 92C Đường Hùng Vương, Phường Vị Xuyên, Tp. Nam Định

 

 

ĐT: 0228 3630 396; 0350 3649 946; Fax: 0228 3649 947 ; Email:

 

 

 

 

13

CÔNG TY BẢO HIỂM BIDV BẮC TRUNG BỘ

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 8, Tòa nhà BIDV, Đại Lộ Lê Nin, P.Hưng Dũng, TP Vinh, Tỉnh Nghệ An

 

 

ĐT: 0238 593 877/ 0383 778 877/ 0383 592 877; Fax: 0238 593 777; Email: CVI.btb@bidv.com.vn

 

 

 

 

14

CÔNG TY BẢO HIỂM BIDV ĐÀ NẴNG

Phòng Giám định bồi thường

 

Địa chỉ: 40-42 đường Hùng Vương, Q.Hải Châu, TP Đà Nẵng

 

 

ĐT: 0236 3865 803; Fax: 0236 3865 804; Email: CVI.dn@bidv.com.vn

 

 

 

 

15

CÔNG TY BẢO HIỂM BIDV TÂY NGUYÊN

Phòng Giám định bồi thường

 

Địa chỉ: 389 Phan Chu Trinh – P.Tân Lợi – TP. Buôn Ma Thuột – ĐắkLắk

 

 

ĐT: 0262 3957 351; Fax: 0262 3957 350; Email:CVI.tn@bidv.com.vn

 

 

 

 

16

CÔNG TY BẢO HIỂM BIDV BẮC TÂY NGUYÊN

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 6 Tòa Cao ốc Đức Long Gia Lai, số 117 – 119 – 121 Trần Phú, Phường Diên Hồng, Thành phố Pleiku, Tỉnh Gia Lai.

 

 

ĐT: 0269 3720224; Fax: 0269 3720 039

 

 

 

 

17

CÔNG TY BẢO HIỂM BIDV BÌNH ĐỊNH

Phòng Giám định bồi thường

 

Địa chỉ: 72 Lê Duẩn, TP Quy Nhơn

 

 

ĐT: 0256 3520 080; Fax: 0256 3520 089; Email:CVI.bd@bidv.com.vn

 

 

 

 

18

CÔNG TY BẢO HIỂM BIDV NAM TRUNG BỘ

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 6, số 35 đường 2/4, Nha Trang, Khánh Hòa

 

 

ĐT: 0258 3562 789; Fax: 0258 3829 379; Email: CVI.kh@bidv.com.vn.

 

 

 

 

19

CÔNG TY BẢO HIỂM BIDV HỒ CHÍ MINH

Phòng Giám định bồi thường

 

Địa chỉ: Tầng 2-3, Số 108 – 110 Nguyễn Văn Trỗi, Phường 8, Quận Phú Nhuận, Tp.HCM;

 

 

ĐT: 028 3997 3999; Fax: 028 3997 4000; Email: CVI.hcm@bidv.com.vn

 

 

 

 

20

CÔNG TY BẢO HIỂM BIDV BÌNH DƯƠNG

Phòng Giám định bồi thường

 

Địa chỉ: Số 141 đường Ngô Gia Tự, phường Chánh Nghĩa, TP. Thủ Dầu Một, tỉnh Bình Dương

 

 

ĐT: 0650 3848 762; Fax: 0650 3848 508

 

 

 

 

21

CÔNG TY BẢO HIỂM BIDV MIỀN ĐÔNG

Phòng Giám định bồi thường

 

Địa chỉ: Số 4-5, Tổ 23, Khu phố 3, Tam Hòa, Biên Hòa, Đồng Nai

 

 

ĐT: 0251 8823 111; Fax: 0251 8823 112; Email: CVI.md@bidv.com.vn

 

 

 

 

22

CÔNG TY BẢO HIỂM BIDV MIỀN TÂY

Phòng Giám định bồi thường

 

Địa chỉ: Số 53 - 53A Võ Văn Tần, Phường Tân An, Quận Ninh Kiều, TP. Cần Thơ

 

 

ĐT: 0292 3816 367; Fax: 0292 3816 368; Email: CVI.mt@bidv.com.vn

 

 

 

 

23

CÔNG TY BẢO HIỂM BIDV VŨNG TÀU

Phòng Giám định bồi thường

 

Địa chỉ: 72 A Trần Hưng Đạo, P1, TP Vũng Tàu, tỉnh Bà Rịa - Vũng Tàu

 

 

ĐT: 0254 6253 218 - 6253 255; Fax: 0254 6253 168; Email: CVI.vt@bidv.com.vn

 

 

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