GUIDANCE ON COMPENSATION OF ACCIDENT INSURANCE 24/24
In any case, you need help with claim settlement?
Call CVI's 24/7 hotline:
0975 911 911
1. Notice of accident
When an accident occurs causing loss of life to the insured, please notify CVI immediately via the 24/7 customer service hotline: 1800 9456.
2. Claim file
A claim to pay for motorbike civil liability insurance includes:
- Claim form ;
- Insurance certificate (copy);
- An accident record with confirmation of the agency, local authority or police where the insured person suffered the accident;
- Certification of treatment by medical authority (discharge paper, treatment slip and related documents related to accident treatment);
- Death certificate and confirmation of legal inheritance (in case of death).
In case the insured authorizes another person to receive the sum insured, there must be a legal power of attorney.
3. Compensation settlement of CVI
Within 30 (thirty) days from the date of the insured event (except for force majeure), you must send a written notice to CVI, past the time limit on the insured or A legal heir will be denied part or all of the sum insured by CVI.
Within 1 (one) year from the date of the insured event (except for force majeure), you must submit a valid claim to CVI, past the above time limit. The insured person or a legal heir will lose the right to claim payment.
Within 15 (fifteen) days from the date of receipt of complete and valid documents, CVI will make compensation to the customer.
More details